POSITION SUMMARY 

This position is responsible for delivering exceptional customer service to students, faculty, staff, and community members. Key responsibilities include serving as a front-line team member, responding to inquiries via phone and email, and appropriately triaging requests. Additional duties involve planning, organizing, and executing a variety of student involvement events, as well as providing administrative support to the department.

ESSENTIAL FUNCTIONS 

• Provides customer service to everyone who enters Student Involvement by greeting customers as they arrive in the office.
• Assists in the ‘opening’ and ‘closing’ of the office, dependent on work schedule.  Duties include: counting of cash, checks, and credit card transactions. The powering up/down of all office electronics, and the opening/securing of office doors.
• Provides over the counter transactions/cashiering through the issuance of student ID’s, rented lockers, discounted event tickets, and the processing of study abroad payments.
• Provides administrative support for the Student Involvement Office
• Maintains the campus ‘Lost and Found’.
• Provides key support leading up to and during large events such as Fall Fest, Involvement & Resource Fairs, Student Awards & Recognition, and Graduation.
• Provide assistance within the college’s Shared Harvest food pantry.
• Other duties as assigned.  

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• High School Diploma
• One year of customer service experience
• Working knowledge of Microsoft Office software.

**An equivalent combination of education and work experience may be considered.