POSITION SUMMARY 

Provide support as needed to help students access internal and external resources needed to continue their studies and complete their credential. Case manages a cohort of students identified through NWTC strategic planning, enrollment management planning, and data analysis in order to increase retention and completion rates.

ESSENTIAL FUNCTIONS 

• Assess drop-in student needs, acting as a liaison to internal and external resources needed.
• Using relationship-building coaching approaches, provide direct case management, advocacy, referral coordination, and comprehensive follow-up to assigned student cohort. Advise students as they identify obstacles and barriers that may interfere with their educational goals. Help students explore options for overcoming these obstacles or barriers.
• Provide students with information about appropriate community service agencies, coaching students to successful access of resources needed to complete their credential.
• Respond to welcome survey referrals by reaching out to students to assess need and connect them with resources.
• Contribute to identifying and reducing barriers for historically underserved populations in order to close gaps in credential attainment.
• Maintain accurate and up-to-date information about districtwide community service agencies, support available to students, and the processes for accessing such resources.
• Maintain knowledge of internal resources (academic advising, career advising, academic coaching and tutoring, faculty mentoring, etc.).
• When needed, review programmatic criteria to individually assess applicants to determine eligibility for appropriate program.
• Contribute to the development of retention planning by considering relevant data and providing others at the College with trends in barriers to students.
• Collaboratively provide awareness of resources available to students throughout the NWTC district.
• Serve as the primary point of contact for select community service agencies and work collaboratively with other NWTC staff and leaders to engage with all community service agencies.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Associate degree
• 2-3 years social services experience or an equivalent combination of education and experience required.
• Experience or demonstrated commitment to engaging in service to minoritized populations including but not limited to Black/African American or Indigenous students.

**An equivalent combination of education and work experience may be considered. 

Preferred Qualifications: 

• Bilingual preferred.