Department:   Community Regional Learning Services (West Region)      Reports To:   Manager, Regional Learning Center 

Salary Grade: PB

Workday Job Profile # JC100413

LOCATION:  Shawano

STANDARD HOURS:  8:00 a.m. - 4:30 p.m. 3 days a week; schedule to be determined at time of hire

PAY RANGE: $15.00 - $16.00 per hour

*Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.

Required online application available on website:  www.nwtc.edu/jobs

We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.  You belong here.  See why you will love working at NWTC.  

POSITION SUMMARY 

Candidates will be responsible for providing exceptional customer service in a busy open office atmosphere. Staff will report directly to the Regional Center Manger and will also be responsible for completing assigned projects. Multitasking skills and the ability to prioritize projects will be critical to the candidate’s position.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description. 

Essential Functions Statement(s)    

Job Duties may include, but are not limited to:    

•    Respond to student and community inquiries in person or via phone.

•    Process student registrations for course enrollment using PeopleSoft.

•    Schedule student advisor and testing appointments.

•    Assist students with book sales; buy back process and completion of forms.

•    Handle cash transactions as well as post payments to student accounts in PeopleSoft.

•    Prepare room set-up and supplies for classes; replenish brochure racks.

•    Distribute marketing materials to local businesses via mail or in person.

•    Available to work evening or Saturday hours to provide adequate office coverage.

•    Provide administrative support (copying, contacting students, filing, proctor tests)

•    Ability to multitask and complete other duties and projects as assigned.

•    Prepare, process, and maintain new and existing student and course information with regards to the Nursing Assistant Program.

•    Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s) 

•    Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.

•    Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.

•    Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.

•    Accuracy - Ability to perform work accurately and thoroughly.

•    Communication, Oral - Ability to communicate effectively with others using the spoken word.

•    Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

•    Organized - Possessing the trait of being organized or following a systematic method of performing a task.

•    Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

•    Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education:   Administrative Assistant or Office Assistant degree

Experience:  Two years of work experience in an office/college setting.  

**An equivalent combination of education and work experience may be considered 

Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff. 

*NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing.  

Computer Skills: 

Microsoft Office: Word, Access, Publisher and Excel applications. PeopleSoft experience a plus.

Other Requirements: 

Candidates must possess exceptional phone and face to face costumer service skills and have the ability to work under pressure to meet project deadlines. Customer service must be completed tactfully with respect to all confidential material. Previous cashiering and teller experience a plus.

Must hold a valid driver’s license and be insurable under the Districts standard insurance policy terms

    Provide assistance running to the bank, picking up office supplies, and visits to other centers. 

PHYSICAL DEMANDS

N – Not Applicable

O – Occasionally – up to 33 percent of the time or 0 to 2.5 hours per day

F – Frequently – 33 to 66 percent of the time or 2.5 – 5.5 hours per day

C – Constantly – more than 66 percent of the time or more than 5.5 hours per day

Physical Demands    Lift/Carry

Stand    O (Occasionally)

10 lbs or less    O (Occasionally)

Walk    O (Occasionally)

11-20 lbs    O (Occasionally)

Sit    C (Constantly)

21-50 lbs    O (Occasionally)

Handling / Fingering    F (Frequently)

51-100 lbs    N (Not Applicable)

Reach Outward    F (Frequently)

Over 100 lbs    N (Not Applicable)

Reach Above Shoulder    O (Occasionally)

Push/Pull

Climb    N (Not Applicable)

12 lbs or less    N (Not Applicable)

Crawl    N (Not Applicable)

13-25 lbs    N (Not Applicable)

Squat or Kneel    O (Occasionally)

26-40 lbs    N (Not Applicable)

Bend    O (Occasionally)

41-100 lbs    N (Not Applicable)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate. 

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (“each a protected class”). Inquiries regarding the College’s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.