LOCATION:  Green Bay Campus

STANDARD HOURS:  Approximately 16 hours/week to include the following: Monday through Thursday from 2p.m. to 6p.m. with flexibility to work other shifts/hours as needed.

MINIMUM STARTING PAY RATE:  $15.00 per hour

Required online application available on website:  www.nwtc.edu/jobs

We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps. You belong here. See why you will love working at NWTC.

POSITION SUMMARY 

Provide exceptional customer service while supporting the General Studies department. Strong interpersonal skills, use of technology, and the ability to communicate in all forms are vital in this role.  The ability to work independently and effectively under pressure while adapting to changing work priorities is essential.  In this job share role, you will work collaboratively with the front desk, support, faculty, and administrative teams to support students in their success and the college community.   

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

• Communicate and support internal and external stakeholders using all identified modalities.  Utilize college resources and internal systems to resolve customer inquiries. Serve as resource for students, faculty, administration, and staff.
• Conduct student outreach initiatives for student success, enrollment, and retention purposes. Refer students to appropriate college service. Communicate student progress to applicable college-wide entities as appropriate.
• Create and update student information utilizing various NWTC systems. Process student enrollments. Perform student and/or facility related system functions as applicable. Communicate class and wait list opportunities and/or availability.
• Process absences, class changes, and/or cancellations. Notify students and provide support using multiple delivery systems.
• Design and develop reports, correspondence, and databases from verbal direction.
• Coordinate and communicate the sharing of information and customer needs to ensure the highest quality of service is obtained. Train, review, and update various team and department procedures.
• Conduct syllabi intake, tracking, and review process. Review syllabi to ensure all meet the college standards for student success and transferability purposes. Communicate syllabi needs as appropriate.
• Serve in a cross-functional capacity to assist teams within General Studies.
• Prepare for department and college-wide events.
• Maintain office supply inventories. Organize, clean, and restock general studies spaces. Maintain classroom needs such as access, restocking, inventory, and room scheduling, etc.
• Perform other duties as needed in support of the college’s mission, vision, and values.                    

POSITION QUALIFICATIONS

Competency Statements (s)

• Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
• Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Reliability - The trait of being dependable and trustworthy.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education:   Administrative Assistant, Office Assistant, or Business degree is preferred. 

Experience:  Minimum of 2 years working in an office environment.

Computer Skills:

• Proficient with Microsoft Word and Excel
• Comfortable with Outlook calendars, tasks and basic email functions.

Other Requirements:

Bilingual – fluent English and Spanish, preferred.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (“each a protected class”). Inquiries regarding the College’s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.