*Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.

POSITION SUMMARY 

This position serves as the first point of contact for the Career Services department and is responsible for providing clear communication and support to customers and teammates. Provides high level of customer service to ensure all customers receive timely and accurate service. The employee will possess knowledge of and educate customers on all aspects of Career Services and college resources.

ESSENTIAL FUNCTIONS 

• Works independently and effectively under pressure while adapting to changing work priorities.
• Greet internal and external customers, determine nature and purpose of the visit, and provide appropriate service or referral, using all identified modalities.
• Use coaching framework to assess student and customer needs, offer clear communication of resources and processes, and engage in dialogue to ensure customer understanding of next steps or referrals to other departments as deemed necessary.
• Assist customers in accessing and navigating resources for career assessments, job search tools, resume reviews, and how to utilize the college job board.
• Provide technical and administrative support for the Career Services team including management of referrals and data tracking in the early alert system.
• Utilize resources and internal systems to resolve customer inquiries.
• Design and develop reports, correspondence, spreadsheets, and databases from verbal direction, rough draft, and/or supervisor’s direction.
• Perform Career Closet duties that may consist of maintaining inventory and assisting visitors.
• Provide administrative support to other Student Services departments as requested.
• Provide additional support to Career Services department deemed necessary for Student Success.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Associate’s Degree in Administrative Assistant, Business or related field.
• Minimum of one year of related experience.
• Microsoft Office Suite, ability to learn job board functionality, survey tools, career assessment tools, online student success program, data management systems (Workday preferred), online meeting tools, Artificial Intelligence tools, etc.

**An equivalent combination of education and work experience may be considered. 

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or nondiscrimination@nwtc.edu.