STANDARD HOURS: 12 to 21 hours per week between the hours of 8:00am-5:00pm, Monday through Friday. Flexibility required to work additional hours to meet the needs of our customers and operational workflow during peak times.

STARTING RATE OF PAY: $15.00 per hour

This position assists with customer engagement in the Bookstore. Guidance and support are provided by the full-time team.  As the first point of contact for customers, the Customer Engagement Specialist plays a key role in delivering exceptional service by warmly welcoming guests, assisting with purchases and inquiries, and supporting all aspects of daily retail operation. This position ensures the store is inviting, organized, and fully stocked to create a positive and seamless shopping experience. Position is the frontline of the Bookstore Team.

• Create a positive customer experience by starting with a welcoming greeting, utilizing clear communication skills to ascertain customer needs, and responding to questions throughout each interaction.
• Follow cash handling and cash register procedures and policies.
• Assist students with course materials questions, retrieving course materials from Bookstore shelves, textbook buyback requests, and payment options. Maintain knowledge of current sales, promotions, policies, and security practices
• Answer questions regarding the store and its merchandise, perform general office work, and complete data entry tasks in the Bookstore’s inventory management system.
• Assist with the receiving, pricing and shelving of book and merchandise inventory.
• Maintain the bookstore environment by routinely: stocking merchandise and floor displays; straightening the sales floor; cleaning shelves, counters and floors; and removing trash and recycling.
• Assist with picking, packaging, and shipping NWTC Bookstore website orders.
• Share customer concerns and requests with the full team to better inform the implementation of additional services or acquisition of additional product lines to elevate the customer experience.