Northwood Technical College is seeking applications from qualified candidates for a full-time Manager of Enrollment Services at our Rice Lake Campus. 

The Manager of Enrollment Services, is responsible for developing and managing the delivery of enrollment services along with developing strategic enrollment efforts. This position leads a team whose goal is to provide accessible services to students in admissions, registration, student records, and graduation. This is a leadership position reporting to the campus Dean of Students.

• Actively embody and promote Northwood Tech’s Values:
  • Collaboration – Value relationships that enhance learning and promote economic development.
  • Innovation – Embrace the latest theories and technologies to support student and community success.
  • Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
  • Community – Value our deep connections to our communities by working together to provide solutions through student success.
  • Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
  • Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
  • Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
• Provide leadership in customer service. Ensure staff is trained to deliver excellent customer service. Develop processes that improve communication and services to students.
• Hire, supervise, mentor, coach and evaluate assigned staff in accordance with Northwood Tech policies and procedures.
• Lead campus enrollment team from recruitment to admissions and enrollment keeping leadership and college community informed of enrollment services issues and efforts.
• Design and launch enrollment strategies to meet full-time equivalency (FTE) growth goals in collaboration with Instructional leadership.
• Coordinate scheduling in the student assessment testing center. Supervise, train and certify staff who provide testing.
• Develop and implement ongoing professional development for assigned staff.
• Manage campus recruitment processes through the Customer Relationship Management (CRM) system.
• Manage student records and registration systems (Student Information System and Electronic Imaging System) and processes.
• Oversee and coordinate the day-to-day activities, assign work and schedule department support staff, call staff and work study.
• Communicate admissions and program requirements to campus Student Services staff.
• Collaborate with college registrar to ensure compliance with federal and state laws and regulations including FERPA.
• Assist in developing and implementing student information system(s) as a tool to manage student records, admissions, registration, and graduation.
• Learn, interpret, apply, maintain and communicate rules, regulations and policies related to Enrollment Services.
• Oversee reporting processes and procedures. Ensure accuracy and timeliness of reports.
• Analyze, troubleshoot, compile and report data on behalf of the Student Affairs division.
• Collaborate with the Director of Enrollment, campus and divisions in designing Collegewide student enrollment policies, procedures and activities.
• Actively participate in campus, regional, Collegewide, and state teams and committees.
• Collaborate with campus staff to ensure technical and facility support.
• Supervise and mentor Outreach Center Technicians ensuring services provided support the community and Collegewide enrollment goals.
• Provide backup coverage for other campus Managers of Enrollment Services to support Collegewide Student Services team members.
• Other duties as assigned.

Degree & Experience Required:

• Bachelor’s degree in related field
• Three years related work experience
• One year Supervisory/Leadership experience

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both written and verbally
• Ability to contribute to a team environment while maintaining accountability and motivation in self and others
• Strong customer service skills that focus on diversity, community, and continuous quality improvement
• Problem-solving skills that employ critical thinking
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Experience leading projects through time management and effective delegation
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Preferred:

• Ability to use judgement, discretion, and decision-making skills in dealing with confidential and sensitive issues
• Ability to resolve conflicts
• Ability to interpret and communicate College policies and procedures
• Ability to work a flexible schedule and travel to various campuses
• Ability to utilize technology and report-writing tools to enhance productivity and communication
• Ability to model integrity through self-awareness, personal accountability, ethical behavior quality standards, and sustainable practices
• Ability to effectively use the collegewide integrated administrative information system as an essential tool in the performance of daily work

FY25 Salary - Grade L - $63,628 / year

Medical, Dental, Vision
Health Savings Account/Flexible Spending Account
Long Term/Short Term Disability
Life Insurance
Wisconsin Retirement System
403(b)/457(b) Retirement Savings
Paid Holidays
Paid Leave

• More detailed information online at https://www.northwoodtech.edu/about/employment/benefits