LOCATION: Green Bay

STANDARD HOURS: Monday - Thursday 8:30 am - 4:30 pm, Friday 8:00 am - 4:00 pm. Flexibility required to include other evening and/or weekend hours, as necessary.

STARTING PAY RANGE: $22.90 - $24.69 per hour

*Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.

• Assist students, staff and community members with just-in-time help on computers, printers, software packages, audio-visual equipment, research questions, and accessing physical/online resources through multiple channels (chat, text, phone, email, and in-person interactions within the library and CyberZone).
• Contact referred students who need basic computer skills to provide early interventions by appointment at the start of each session. Provide individual and group training on library resources and technology use.
• Maintain the Library desk to include approving equipment applications, circulating, discharging, and shelving materials and equipment, updating patron information, sending notices, updating fines, and providing other library services, ensuring adherence to library service standards. Open or close the library promptly at designated times.
• Create instructional videos, FAQ web pages, guides, signs, and/or handouts to assist patrons in using Library equipment and technology applications, accessing college resources, and managing student accounts. 
• Maintain a large collection of laptops and audio-visual equipment and related documentation.  Address hardware and software needs, track reservations, and assist Manager on policy issues. Take money to add to print balances. Recover delinquent laptops, hotspots, and other equipment by texting, calling and emailing.
• Perform item catalog changes and process new equipment to prepare them for inclusion in library collections.
• Assist with testing and documenting new or updated systems and applications. Determine equipment malfunctions and perform minor repairs or arrange for repair with other College technicians.
• Maintain order and inventory the library’s equipment collections monthly.
• Communicate with technology staff and security to provide customer service, halt disruptive behavior, and disable equipment that has not been returned on time.
• Provide guidance to part-time staff and student workers as needed to ensure proper completion of library tasks.

• Maintain physical collections, send notices to patrons, and market the library through social media.
• Process interlibrary loans for patrons, keep records of loan transactions, communicate with other libraries and waiting patrons, and answer renewal questions.
• Add new journal issues to the library catalog and route materials to employees.  Contact publishers for missing issues and perform annual record updates.  Process new physical and online library materials to prepare them for inclusion in library collections.

• Customer service or teaching experience preferred.