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Help Desk Analyst

Help Desk Analyst

Come join the City of Appleton! Here at the City, you’ll have the opportunity to grow and enjoy your best life through challenging work, great teams, training opportunities, and making a lasting impact on the community. We welcome and respect all employees as they are. Come join our team—you belong here!

This is a technical staff position responsible for providing first-line Information Technology support. Work involves the interaction with multiple department users to troubleshoot and resolve a variety of technology issues. Work is performed under the general supervision of the Deputy Director of Information Technology.


Qualifications 

This position requires an Associate's degree in Computer Science or related field, one to two years' experience in troubleshooting/analyzing computer problems, or a combination of applicable experience and training.


Salary

The starting salary for this position is $24.07 hourly with the ability to earn up to $33.70 hourly, plus an excellent fringe benefit package including paid time off, health, life, dental, and Wisconsin Retirement System (WRS). The WRS is among the best funded and best managed public pension systems in the country. Employees, spouses, and dependents over the age of 12 months who are covered on the City’s medical plan are eligible to use the Connecting Care Clinic (CCC). The CCC provides primary and acute care services and physical therapy at no cost to the patient.


Apply Now!

If you are interested in applying for this position, please complete an on-line application at www.appleton.org by no later than Monday, May 25, 2026.  Resumes without an application will not be considered. 

City of Appleton Human Resources

100 N. Appleton Street, 6th floor

Appleton, WI 54911

Phone: (920) 832-6458

Email: humanresources@appleton.org

Equal Opportunity Employer

Additional Info

Job Type : Full-Time

Education Level : Associate Degree

Experience Level : Entry Level

Job Function : Customer Service

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