Northwood Technical College is seeking applications for a Call Staff - Health Education Center Training Specialist at the Shell Lake Health Education Center. This is an on-call position, with hours scheduled as needed based on department and staffing needs. 

The Call Staff - Health Education Center Training Specialist is responsible for the daily technical operations for Standardized Patient/Telehealth and Anatomage Table at the Health Education Center. The Specialist maintains support equipment, troubleshoots problems and provides training in the standardized patient/telehealth and Anatomage environment.  This is an LTE position through February 28, 2027, with the DOL Strengthening Community Colleges 3 grant.

• Model cultural competencies that reflect Northwood Tech’s Mission, Vision, Values, Learning College Tenets, and On Course Principles by:
  • Assessing own lifelong learning and using self-management to progress toward established personal and professional goals.
  • Demonstrating creativity, collaboration, critical thinking, and problem-solving skills through mutually supportive relationships.
  • Communicating authentically in personal and group settings by using creator language to effectively exchange ideas, thoughts, and knowledge.
  • Creating a diverse, equitable, and inclusive working and learning environment.
  • Leading positive change while demonstrating civility and empathy.
  • Finding value in consistently acquiring and applying innovative ideas and technology to support continuous quality improvement.
• Understand the use and operation of different standardized patient/telehealth and Anatomage Table technologies and educational software used at the Health Education Center (HEC), necessary to provide a highly immersive training environment.
• Develop technical proficiency with all aspects of the operation, maintenance, support, troubleshooting, and repair for standardized patient/telehealth and Anatomage equipment at the Health Education Center (HEC).
• Collaborate with local campuses to facilitate connections with Telehealth Hubs via web-conferencing software and any related learning technologies.
• Prepare the facility, audiovisual systems, and equipment for training sessions; clean up and reset equipment after educational sessions.
• Operate and interact with audiovisual equipment used during live standardized patient/telehealth and Anatomage experiences.
• Learn, install, and configure original hardware and software updates provided by vendors.
• Assist in researching equipment and supply vendors and upgrading standardized patient/telehealth and Antamage Table
• Monitor equipment performance and safety.
• Perform routine, preventive maintenance of equipment (according to manufacturers' recommendations) and repairs to ensure that equipment is operational.
• Maintain and troubleshoot problems with the AV system, Anatomage Table and support equipment.
• Serve as a point of contact and interface with equipment manufacturers to maintain functionality, repair equipment, and fix system problems; maintain a record of repairs.
• Serve as a resource and assist with training instructors and staff in the use of standardized patient/ telehealth equipment.
• Train instructors in the use of the Anatomage Table.
• Support standardized patient/telehealth and Anatomage Table sessions, trainings, tours, and events for internal and external groups and/or individuals.
• Monitor and keep track of utilization statistics for events and training, including the use of the Anatomage Table.
• Coordinate and collaborate with Health Sciences, Instructional Technology and other collegewide staff, as relevant.
• Recruit, on-board, and train standardized patients.
• Maintain calendar of standardized patient and telehealth events.
• Review and process requests for standardized patient and telehealth events at the Health Education Center.
• Become expert using the computer dissection platform (Anatomage Table) to serve as a faculty resource.
• Coordinate and communicate proactively with the Health Education Center (HEC) Simulation Specialist and other key staff.
• Participate in recruitment events at the Health Education Center.
• Provide Health Education Center tours, as needed
• Other duties as assigned

Degree & Experience Required:

• Associate degree in related field or equivalent*
• Three years related work experience in a medical related field or program development or a combination of both

*Equivalent educational/occupational experience may be a high school diploma plus 5 years of relevant experience in a medical related field or in program development.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Preferred:

• Experience in medical related field
• Experience with technology

FY27 Salary - Grade J - $27.54 / hour

There are no benefits offered for this position.